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Returns

REFUND POLICY 

 GENERAL RETURNS 

EXCHANGES/REFUNDS WILL BE GRANTED UP TO 14 DAYS FROM THE DATE THAT THE PRODUCT WAS RECEIVED/DELIVERED TO YOU. PLEASE MAKE SURE YOU CAREFULLY REVIEW YOUR ORDER BEFORE FINALISING YOUR PURCHASE.

ITEMS MUST BE RETURNED IN ALL ORIGINAL PACKAGING (INCLUDING DUST BAG) AND IN ‘AS NEW’ CONDITION. ALL TAGS MUST NOT HAVE BEEN REMOVED AND MUST BE INTACT. PLEASE MAKE SURE TO INCLUDE YOUR PROOF OF PURCHASE RECEIPT WITHIN THE PACKAGE SO WE CAN DETERMINE WHO THE RETURN BELONGS TO. ANY ITEMS YOU WISH TO RETURN ARE YOUR RESPONSIBILITY UNTIL THEY REACH OUR WAREHOUSE & ARE SIGNED FOR. 

IF YOU NEED ANY ASSISTANCE YOU CAN GET IN TOUCH VIA EMAIL: 

HELP@RIKONA.CO.UK

RETURNS ADDRESS

TO PROTECT YOURSELF AND YOUR PARCEL(S) PLEASE MAKE SURE YOU USE A DELIVERY SERVICE THAT INSURES YOU FOR THE VALUE OF THE ITEM(S) & THE ITEM(S) MUST BE RECORDED & SIGNED FOR.

RIKONA RETURNS
18
NURSERY GARDENS
LONDON
EN3 5NG
UNITED KINGDOM


ANY ITEMS YOU WISH TO RETURN ARE YOUR RESPONSIBILITY UNTIL THEY REACH OUR WAREHOUSE & ARE SIGNED FOR. 

ONCE YOUR ITEM(S) ARRIVE BACK TO OUR WAREHOUSE, EXCHANGES/REFUNDS WILL BE PROCESSED AS QUICKLY AS POSSIBLE.

AT THIS STAGE WE DO NOT REFUND POSTAGE COSTS